We appreciate that tool hire is often critical to your business but can be a frustrating, time-consuming experience – that’s why at ViC Group we have made it our mission to smash industry standards and put our customers first…
Our Service Promise ensures that you benefit from:
Hassle Free Hire™ – one direct phone number answered within 10 seconds by a live Hire Team member.
Innovation – continuous investment in new technology and new equipment to improve our service offering.
Reliability – 97.7%* of our deliveries are on time and our hire fleet reliability is consistently over 98%.*
Efficiency – fast delivery, including same day if required and collection within 2 working days* of off-hire.
These are core points to our team and are constantly monitored to ensure we are always improving and evolving with client needs.
…97.7%* of our deliveries arrive on time
- You can rely on us to deliver your order on time and in full… our hire team are available from 7am and we offer a same or next-day delivery service.
…over 90%* of our collections are completed within 1 working day of the off hire
- The industry standard is 3 days… we continuously monitor this KPI as exposure to theft, loss and lack of valuable space are just some of the outcomes of unused equipment being left on site for too long.
…our hire fleet reliability is consistently over 98%*
- Have peace of mind in the quality and reliability of our equipment… we only stock premium, time-tested brands and ensure all equipment is rigorously checked, tested and inspected before every delivery.
Hassle Free Hire:
…we measure success on how well your needs are met and your problems are solved
- One direct phone number answered within 10 seconds by a live hire team member
- Quote requests responded to within 15 minutes
- Electronic on hire reports
- Experienced Hire Team happy to share over 150 years of industry knowledge
Honesty, Excellence, Humility & Positivity are the core values that we operate by. They are the foundations on which we build trust and long-term relationships with our customers. We recruit through these values, and we hold each other accountable to them.
HONESTY – we build trust by maintaining the highest standards of integrity and honesty at all times.
EXCELLENCE – we believe consistent dedication to excellence brings long term success in all areas of business.
HUMILITY – we listen to our customers and suppliers to better understand needs and continuously improve.
POSITIVITY – we see challenges as opportunities and face up to them positively.
If you have important, deadline-driven projects requiring quality equipment, choose ViC Group as your responsive and reliable tool hire partner.